Spencer and Co can deliver worldwide. Our freight partners are UPS, DHL, FedEx and Postal service. The average delivery time within Europe is 3-5 business days. For shipping destinations outside Europe, such as North America and Asia, the delivery time is 5-10 business days, however, delivery times may increase depending on the delivery destination and delivery times could also change during the covid19 crisis.
Invoices for orders delivered by couriers are available to both download and print online from the customer’s individual account area. Once such information has been issued, no changes can be generated.
All our vendors offer a worldwide shipping fee starting from $5 upto $11 for each individual warehouse order, no matter the dimensions or weight of the package. For stocklot orders that might include an additional discount, a member of our customer services team will contact the customer to discuss shipment details and delivery time.
Shipping fees per warehouse location:
Warehouse Locations Europe Economy 3 Days Europe Express 1-2 Days Worldwide Economy 5-7 Business Days Worldwide Express 2-4 Days UK
Economy 5-7 Business days. UK
Express 5-7 Business days
Lost or damaged packages are insured a maximum amount of $50 unless agreed upon differently from the buyer and added as a note when making a purchase. Extra insurance can be purchased, by contacting our team at info@spencerand.co
Products are dispatched from Spencer and Co partners within 1-3 business days after the order has been payment has been confirmed, and are always subject to checking the regularity of the payment before carrying it out. In the case of orders with payments in advance other than bank transfer and where Spencer and Co has report of anomalies, such as the mismatch of the name of the person registered and the holder of the credit card, the goods are delivered within 7 working days from when it has been checked for regularity of the payment, or at least from the end of the tests that will be necessary to verify the regularity of payment. In the unlikely event that a product has not been delivered after 10 working days following the order confirmation, customers should send a direct email to support@brandsgateway.com with the subject line “non-delivery”, while also stating the order number as well as any other additional information. Having received the email, BrandsGateway will contact the customer within 2 working days in order to resolve the problem, or in some cases offer an explanation for the non-fulfillment of orders. For an unclaimed package that is returned to the vendor, the buyer will need to cover a fixed fee of $45/$55, which will be invoiced for or deducted from the refund
Returns due to wrong shipping information provided such as name or address will be covered by the buyer with a fixed fee of $45/$55.
Customs operations are handled by Spencer and Co together with the selected freight provider customs agency for shipments outside the EU all additional customs charges will be covered by the buyer. Any documentation needed will be provided by Spencer and CO to have the package cleared if necessary. With our 10+ years of experience with international deliveries and thousands of international buyers, we can guarantee fast and smooth delivery.
